Terms & Conditions

General Terms and Conditions of FORESTAL GROUP, SLU.

1. Preamble

The contracting party for all orders is FORESTAL GROUP, SLU.  and located in Av. Santa Coloma 52, AD500 La Vella, Principalty of Andorra.

These terms and conditions apply to all purchase orders placed on our website www.production-privee.com
The purchase contract takes effect upon fulfilment by FORESTAL GROUP, SLU., i.e. it only becomes legally effective when goods are delivered.

2. Revocation Policy

Right of Revocation

All our customers are granted the right to revoke the contract within 30 days by returning the goods or by written declaration (e.g. by letter or e-mail). The period of revocation begins at the earliest at the contract’s effective date (delivery date). 
Revocation shall be considered timely if the declaration of revocation or the goods are dispatched within the period of revocation. The declaration of revocation must be addressed to:

Av. Santa Coloma 52
AD500 La Vella
Principalty of Andorra

Consequences of revocation

In the event of an effective revocation either party shall be obliged to return any performance received. If you are unable, in whole or in part, to return the goods received, or only able to return them in deteriorated condition, you shall be obliged to provide compensation for the loss in value.
The cost of the return consignment shall be borne by the customer and at their risk, unless the delivered goods were not the goods that they ordered, or if the goods were delivered damaged.

Upon delivery of returned goods, reimbursement of payment must be fulfilled within 30 days. A fee may be retained in order to cover for logistic or inspection cost linked to the returned good.

3. Reservation of ownership

The goods shall remain the property of FORESTAL GROUP, SLU., until the purchase price has been paid in full.

4. Shipment

Our approximate delivery time for items in stock is 1-2 days for France, 2-5 days for Europe, 5-10 days for rest of the world.

5. Prices/Shipping fees

Prices quoted in our online shop include the statutory value added tax and may be adjusted due to changes in currency exchange rates. Customers can find the current shipping fees when placing the order.

For customers outside the EU, VAT will not be charged. Customers must make sure they entered the correct address and shipping method to ensure VAT free. The packages may however be assessed for import or customs fees, depending on the laws of the particular country.

6. Reservation of unavailability

Our delivery obligation shall not apply in cases where we ourselves do not receive proper or punctual delivery and we are not responsible for the unavailability. We shall inform you immediately if the goods are unavailable.

7. Defects liability

Please check the delivered goods immediately for obvious defects in material or manufacture or transport damage. You are legally obliged to inform us of any defects or faults of the goods so that we can take remedial action.

8. Data privacy

All personal data are treated confidentially as a matter of principle. Data, which are required for transacting business shall be stored and passed on to partner companies where this is necessary for order processing.

9. Supplier identification

FORESTAL GROUP, SLU., located at Av. Santa Coloma 52, AD500 La Vella – Principalty of Andorra Commercial register nº929190F, sales tax identification number: (NRT): L-713437-V.